Refund policy

STMN-USA Refund & Exchange Policy

This policy applies to purchases made on us.stmnfitness.com. It sets out the rules for returns, size exchanges, refunds, and remedies for defective or non-conforming products for orders fulfilled in the United States.

1. Return window

You may request a return or size exchange within 14 days of delivery. Requests submitted after this period may be declined.

2. Eligibility

To qualify for a return or exchange, the item must be:

unused and in resalable condition;
free from wear, damage, alteration, or odor;
complete with original packaging and tags, where applicable; and
packed in a protective outer shipping carton or mailer (do not use the product packaging alone as the outer shipping bag).

Before approval, Customer Care may require clear photos of the item and packaging. Do not ship a return until you have received written authorization and the U.S. returns address.

3. How to request a return or exchange

Email customercare@stmnfitness.com with your order number and request details.
Provide photos if requested for eligibility review.
If approved, we will send return instructions and the U.S. returns facility address.
Ship the authorized item to that address using a trackable carrier service.

4. Return shipping

Unless we confirm otherwise in writing (for example, for a verified product defect), return shipping costs are your responsibility. We recommend a trackable and insured service. STMN-USA is not responsible for returns lost or damaged in transit before delivery to our U.S. returns facility.

5. Inspection and refunds

After the return arrives, we inspect it. If the item meets the eligibility standards above, we issue a refund to the original payment method.

Refund timing starts after receipt and approval of the return. Your bank or payment provider may take additional business days to post the credit.

If the returned item is not in resalable condition, we may decline the refund or adjust the refundable amount to reflect diminished value, to the extent permitted by applicable law.

6. Size exchanges

Eligible size exchanges may be requested within 14 days of delivery, subject to stock availability, with no product restocking / exchange fee.

Unless we state otherwise:

you return the unused original size to our U.S. returns facility at your expense;
after the returned item is received and approved, we ship the replacement size.

“Free size exchanges” means no product fee for an eligible size change within the stated window. It does not automatically include a prepaid return label unless we provide one.

7. Defective or non-conforming products

If an item arrives damaged, defective, or materially different from what you ordered, contact customercare@stmnfitness.com promptly with your order number and photos.

For a confirmed defect or non-conformity, we will provide an appropriate remedy. This may include replacement at no charge, including outbound shipping of the replacement. In many cases, return of the defective item is not required. If a return is required, we will provide instructions and cover reasonable return shipping.

8. Non-returnable cases

We may decline returns or exchanges for items that are used, washed, altered, customer-damaged, incomplete, missing packaging, or shipped without prior authorization.

9. Contact

STMN-USA Customer Care
Email: customercare@stmnfitness.com
Web: us.stmnfitness.com

Last updated: July 16, 2026. This policy is offered by STMN-USA for online purchases on this storefront and does not limit any non-waivable rights you may have under applicable U.S. state or federal law.